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Shipping Policy

After the order is generated, how to deal with it?
Verification
Once the order is generated, KDVhealth will send you an order confirmation email. This shows that we have received the order and payment. We will immediately confirm the product test with the warehouse management staff and prepare for shipment (the product can be shipped as soon as there is sufficient inventory). Brand-new products must be tested and 100% completed before they are delivered to the logistics company. In rare rare cases, if the inventory is insufficient or unavailable and the product is defective, we will contact you immediately to inform the situation, and according to your own wishes, decide whether to continue to wait for the product to be put on the shelf or to refund.


Processing
About delivery:
 It takes 1-3 working days for product preparation time, and another 7-20days for delivery time. The delivery time does not include the order preparation time.

We can process orders of large quantity and products with customized logo. So contact us by email [email protected] if you need this service.


This refers to the time from the warehouse to your address. It depends on the shipping company and shipping condition. We provide different shipping company and they charge in different price. 
Note: All orders will be shipped from China warehouse (factory) to your address. Affected by Covid-19, there will be some delay on the delivery.
Shipping Time:
7-20 days  delivery to the U.S
7-20 days delivery to Australia
7-20 days delivery to Italy
7-20 days delivery to Germany
7-20 days delivery to other countries
7-20 days delivery to Canada
 
Shipping Cost:
Free ground shipping on all orders above $40!
For order price below $40, we will charge $25.


Order Tracking
Once the order is confirmed, we will ship to the customer's designated address within a fixed preparation time. You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a cycle, so as to ensure that you will not miss any package information and have a pleasant shopping experience.

If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our designated email [email protected] We will reply and help you within 24 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.


Incorrect order information

After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent from the warehouse of the logistics company and is already in transit, it may not be able to be modified successfully, or it will increase time and cost. I hope you have any need to modify, please contact us as soon as possible.


Once all goods (very few) have tariffs or need to be cleared, the customer will bear the customs fees and assist the customs clearance. We can provide technical support and the customer needs to pay import taxes.


Your order appears to have been delivered, but you did not receive it.


If your waybill number shows that it has been delivered on the transportation company’s website, but you don’t, please do the following:

Check if there are other family members signing for receipt in your home, and ask if it was signed by your family members.
If the package is not found, please call the transportation company as soon as possible to report the loss of the package, provide the order certificate and the tracking code of the logistics carrier, and confirm that the package is missing, so that the package can be investigated as soon as possible.
Please contact us as soon as possible ([email protected])
If you don’t get a response when you call the transportation company, you can directly apply for compensation, and you can call directly to make a claim.
KDVHealth does not assume any responsibility for stolen goods or customers who have not signed for a long time, and the courier has not received the sign for a long time, because please pay attention to the delivery time and sign for it in time. If the package is lost, please contact us as soon as possible. We will carry out an investigation. It will take at least 30 days to conduct the investigation and verify with the transportation company to provide proof of information to the transportation company for investigation. So after providing the tracking number, please pay attention to the latest developments in logistics in your spare time to ensure that you can receive your parcel smoothly.




Shipping disclaimer
In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crown virus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.


Contact US:
[email protected]